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Refund policy

We have an Exchange only policy. We don't accept refunds. You are able to Exchange your Halo within 90 days of purchasing. But only if it meets our Exchange requirements.

To start an exchange, you can contact us at hello@sittingprettyhalohair.com. We'll send you instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.

You can always contact us for any return question at hello@sittingprettyhalohair.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

How do I buy my hair with Klarna?

It's really easy.

If you already have an active Klarna account:

1. You choose your Halo Hair Extension on our website as you normally would.

2. Add your Halo to your shopping cart. If you need help choosing your colour you can use our free colour matching service!

3. During checkout just select Klarna as your preferred payment option. You'll be redirected to Klarna.com or the app to confirm your order. That's it!

If it's your first time using Klarna:

1. Download the Klarna app or go to Klarna.com to set up your account - it's quick and easy!

Add your halo extensions to your basket.

2. Choose Klarna at checkout.

3. You'll be redirected to the Klarna website or mobile app to confirm the order. And that's it!

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How do I buy my Halo with Afterpay?

It's really easy:

1. You choose your Halo Hair Extension on our website as you normally would.
2. Add your Halo to your cart.
3. Select AfterPay as your preferred payment option during checkout.
4. Approval happens there and then!

If it's your first time using AfterPay, the first instalment will be automatically charged to the card you provide at checkout. And then again in fortnightly cycles after that.

Our website will calculate your fortnightly payments just below the 'add to cart' button.

When your order is confirmed, there's nothing left to do but wait for your Halo to arrive!

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