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Need some help fighting those bad hair days or have a love note for us?

Take a wonder through our FAQ’s to see if you can find your answer.

Need a quick answer?

Chat online now with a Sitting Pretty rep -

our average response time is only 30 mins!

Otherwise, send us a message!

We'll get back to you within 48 hours with some TLC.

PR & collaboration enquiries: 

Contact Sitting Pretty Halo Hair Today

Welcome to the Sitting Pretty contact page :) You can contact Sitting Pretty here. We love to make new friends! And we understand that buying hair extensions isn’t easy. So we're more than happy to answer your questions.

Common questions our customers ask us are about our shipping policies, exchanges and general how-to's. If your questions are about shipping then check out our Shipping Page. Or if your questions are about Exchange or any other FAQ's you can check out our Exchange Page. Or, lastly, if you're interested in learning how to use our halo hair extensions then head over to our Videos Page.

Or...if we haven't been able to answer your questions so far then use the form above to ask a question. We're happy to answer anything!

SP Team xx

How do I buy my hair with Klarna?

It's really easy.

If you already have an active Klarna account:

1. You choose your Halo Hair Extension on our website as you normally would.

2. Add your Halo to your shopping cart. If you need help choosing your colour you can use our free colour matching service!

3. During checkout just select Klarna as your preferred payment option. You'll be redirected to or the app to confirm your order. That's it!

If it's your first time using Klarna:

1. Download the Klarna app or go to to set up your account - it's quick and easy!

Add your halo extensions to your basket.

2. Choose Klarna at checkout.

3. You'll be redirected to the Klarna website or mobile app to confirm the order. And that's it!

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How do I buy my Halo with Afterpay?

It's really easy:

1. You choose your Halo Hair Extension on our website as you normally would.
2. Add your Halo to your cart.
3. Select AfterPay as your preferred payment option during checkout.
4. Approval happens there and then!

If it's your first time using AfterPay, the first instalment will be automatically charged to the card you provide at checkout. And then again in fortnightly cycles after that.

Our website will calculate your fortnightly payments just below the 'add to cart' button.

When your order is confirmed, there's nothing left to do but wait for your Halo to arrive!

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