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Holiday season shipping notice: Due to an influx of orders placed between October and December there can be processing and shipping delays experienced for some orders. This is due to the unusually high volume of online orders placed around the world across many brands with holiday season sales promotions. The 3rd party logistics and warehousing companies normally operate a 24/7, all-hands-on-deck schedule during this time to keep up with the demand, and our customer service team will be working around the clock. The major parcel delivery and distribution networks are expecting some delays too. These delays are compounded by the COVID restrictions on local and international shipping still observed today. These delays may continue through to mid-January.
We ship Halo Hair Extensions all around the world. And we ship for FREE on all orders over AUD $100.
All our products are shipped from Victoria, Australia and Florida, USA. We ship Monday to Friday, excluding weekends and public holidays.
Once we've received your order, we'll normally ship within hours, but may need up to 3 working days (conservatively speaking) to process the details and dispatch them to you regardless of which shipping option you choose. This process can take a little longer during key sales periods.
After that, here's roughly how long it will take:
SHIPPING TIME WITHIN AUSTRALIA
Regular shipping: 3-5 business days* from dispatch. FREE.
Express shipping: 1-3 business days* (normally 2 days) depending on where you are. Only $19.95.
SHIPPING TIME & COSTS TO NEW ZEALAND
Regular shipping: 4-7 business days* from dispatch. FREE.
Express shipping: 1-4 business days* from dispatch. Only $29.95 AUD.
SHIPPING TIME & COST TO USA & CAN
Regular shipping: 3-5 business days* from dispatch. FREE.
Express Shipping: 1-3 business days* from dispatch. Only $29.95 AUD.
Note: There currently is no express shipping option to Canada. We apologise for any inconvenience.
SHIPPING TIME & COSTS TO ALL OTHER COUNTRIES
Regular shipping: 5-15 business days* from dispatch. FREE.
Express shipping: 2-10 business days* from dispatch. Only $49.95 AUD.
For customers in Italy, Chile, Spain, Germany and Hungary, your local Government Border Control may require you to provide a Fumigation Certificate (FC) or a Certificate Of Origin (COO), which are documents that are produced by the Governments where a product is manufactured. You may be required to provide your Government with one of these documents before you can receive your order. If your Government requests an FC or COO please get in touch with us and we will organise it for you. We are charged USD $90 for each of these documents and will pass the cost on to you (i.e. we do not add a margin to these). You will usually only need a Fumigation Certificate. We are working to get another warehouse set up in Europe to avoid this issue in the future.
International delivery to certain countries may take significantly longer than indicated due to customs delays, among other reasons.
*Please note: we ship all orders from Victoria, Australia and Florida, USA using 3rd party shipping providers. For this reason we have no control over the delivery dates and can't guarantee that your item will be delivered on or before any specific date. If you need your product urgently or before a specific date we strongly recommend that you order with Express Shipping and make sure you allow time for the item to be delivered. Delivery times can also be heavily affected during times of global and local crisis, or during key sales periods.
Contact us at email@example.com to ask us about delivery date estimations.
TRACKING YOUR ORDER
If everything goes smoothly and your payment has cleared, then your order should be fulfilled fairly quickly! We'll e-mail you a confirmation when your order has been processed, and also when it has been dispatched for delivery. This way, you can be sure your halo is on it's way, pronto!
To keep on top of your order, we'll send to you a tracking number for reference. You can follow your Sitting Pretty Halo's journey online if you like!
You should allow 1 - 4 days for your tracking information to show. Sometimes you'll just receive the delivery, before there's even any information online. Just in case there's a problem with your delivery, we suggest you get in touch with the courier first (details below). Get in touch with us if the estimated delivery time has elapsed.
INTERNATIONAL TAXES & DUTIES
At Sitting Pretty, we ship international packages DDU (duties and taxes unpaid). This means that international customers may be responsible for paying inbound duties and taxes to local Customs authorities. Sometimes, the courier may pay these fees in advance, on your behalf, in order to clear customs faster. You may then be required to pay these fees prior to being able to receive the delivery. The rate of these fees are applied by your country and we are unable to advise on how much they might be. This is normal for international purchases. Sitting Pretty does not collect from these incurred expenses. The customs fee is not part of the shipping fee. Shipping is charged by the courier, and customs is charged by the local government.
WRONG ADDRESS DISCLAIMER
We want to make sure you receive our Sitting Pretty Halo, so make sure you enter the right shipping address and right contact name of the person who will be able to receive it. This is your responsibility.
If you make a mistake, or things change, write to us immediately at firstname.lastname@example.org and we may be able to modify your order. We can't make any promises, as we process and ship our orders as fast as possible, but we'll do our best for you!
DELIVERED BUT NOT RECEIVED
Things go wrong sometimes. We try to ensure successful deliveries by providing you with Tracking and with Delivery Confirmation. If your item has been marked as delivered to the address, but you have not received it, please contact the couriers at the numbers provided above. You should also just double check that the address you provided to us was correct.
We cannot be held responsible when packages marked as delivered to a certain address have not been received. To avoid this, we provide our customers Registered Post / Signature on Delivery as a postage option.