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Frequently Asked Questions

Got a question? Take a peek below. Need a quick answer? Chat online now with a Sitting Pretty rep - our average response time is only 30 mins - or contact us below.

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CHOOSING YOUR HALO

How do I choose the right color?

Start with our Color Match Quiz to find your closest shade. For the most accurate match, take your photos in natural daylight with no filters. 

For extra confidence, order a swatch to see how it blends with your hair in person. Clip it in and compare it against your mid-lengths and ends — not your roots — in natural light.

What if I can't find an exact match - between two shades, outside your range, or my swatch just doesn't look right?

That's more common than you'd think, and it doesn't mean there's nothing here for you. Your Halo doesn't need to be an exact match to blend beautifully, because it sits underneath your own hair and your natural color falls over the top.

If you're torn between two shades, order both as swatches and compare them side by side in natural daylight. If your color isn't in our shade range, or nothing looks quite right, send our Color Match team a few photos in natural light and we'll tell you which shade is closest, and whether it'll read slightly light, warm or cool.

Watch: How to find your match

How do I choose the right Halo length?

For the most natural blend, choose a Halo length close to your own hair. As a general guide: 12" is best for shorter hair, 16" for medium-length hair and 20" for longer hair.

Not sure where your hair falls? Measure from the top of your ear straight down to where your natural hair ends rather than guessing based on where it sits on your body.

Read our length and density guide

How do I choose between Fine, Medium and Thick?

Choose your density based on how much natural hair you have and how much volume you want to add.

Fine: Best for thin or fine hair, or if you want lightweight, natural-looking fullness.

Medium: Our most popular density. A versatile choice for adding length and fullness while still blending naturally with most hair types.

Thick: Best for naturally fuller hair or if you want more volume and body.

If you have fine hair and are deciding between Fine and Medium, Fine is generally the best place to start.

Watch: Finding your perfect density

Read our length and density guide

What are blunt, feathered and wispy ends?

Your ends can make a difference in how your Halo blends with your natural hair. Blunt means your hair stays thick and full all the way to the ends. Feathered means your ends gradually taper but still have some fullness. Wispy means your ends are finer, lighter and more see-through.

If you have very blunt ends, your Halo may need to be professionally cut or layered to create the most seamless blend.

Will a Sitting Pretty Halo work for thin or fine hair?

Yes. Our Fine Halo is designed specifically for thin or fine hair, adding natural-looking fullness without unnecessary bulk.

Because the Halo sits underneath your natural hair, your own hair falls over it to conceal the wire and help create a seamless blend.

Watch: How to install your Halo

Will a Sitting Pretty Halo work for thick hair?

Yes, but choosing the right length and density is especially important.

If your natural hair is very thick or blunt and you're adding significant length, we recommend having your Halo professionally cut or layered to help it blend seamlessly with your natural hair.

FITTING + WEARING YOUR HALO

How do Halo hair extensions work?

Sitting Pretty Halo extensions add instant length and volume without glue, tape or permanent bonds.

The Halo sits around the crown of your head on a lightweight wire hidden underneath your natural hair. Once your hair is pulled over the wire and blended with the extension hair, your Halo sits discreetly and securely in place.

Watch: The complete Halo guide

How do I apply my Halo?

Place the wire around the crown of your head like a headband. Then use the tail comb provided to gently pull your natural hair over the wire.

Blend your natural hair with your Halo, style as usual, and you're ready to go.

Watch: How to install your Halo

What wire size should I use?

Your Halo includes multiple wire sizes so you can adjust the fit to your head.

The right wire should sit comfortably and securely without digging into your scalp or slipping. If it feels too tight or too loose, try the next wire size until you find the most comfortable fit.

Shop replacement kits

How should my Halo feel, and why might it show or poke out?

Your Halo should feel secure and comfortable, never tight. It sits about 1 to 2 inches behind your hairline, resting horizontally around the crown of your head, with your natural hair falling over it to keep the wire concealed.

If the sides are poking out or showing, check that the wire hook is attached to the first loop — attaching it farther down is the most common cause of bunching. It may feel a little different the first few times you wear it, but it shouldn't dig into your scalp or cause ongoing discomfort.

Watch: How to choose or change your wire

What if it's uncomfortable, leaves an indent, or keeps slipping?

This usually comes down to wire size or positioning. If it's digging in or leaving an indent, try sizing up — your Halo comes with multiple wire sizes so you can adjust the fit. If it keeps slipping, double-check it's positioned correctly around the crown first. Either way, the included clips give you extra hold without needing to tighten the wire further.

Watch: How to choose or change your wire

Watch: How to use the velcro clips

Will the wire show?

When your Halo is fitted and blended correctly, the wire should sit underneath your natural hair and remain concealed.

Finding the right wire size and placement will help your Halo sit comfortably and securely while your natural hair covers the wire.

Watch: How to conceal the wire

Will my Halo be ready to wear when it arrives?

Yes. Your Sitting Pretty Halo arrives ready to wear.

Depending on your haircut and how much length you're adding, you may choose to have a professional stylist trim or layer your Halo for an even more seamless blend.

Can I buy a replacement wire separately?

Yes. Replacement wires and kits are available on our site, so you can swap to a different size or replace a wire that has worn out without needing a new Halo.

Shop replacement kits

STYLING + CARING FOR YOUR HALO

How often should I wash my Halo?

Wash your Halo only when it needs it, rather than on a set schedule. As a general guide that's around every 15 to 20 wears, though it depends on how often you wear it and how much product you use. The less you wash your Halo, the longer it will last.

What products should I use to wash my Halo?

Use gentle shampoo and conditioner suitable for human hair extensions. Avoid overwashing and make sure all product is thoroughly rinsed from the hair.

My Halo feels dry, frizzy or matted after washing. What should I do?

Avoid washing it again right away, as repeated washing can make dryness worse.

Apply a small amount of nourishing leave-in serum through the mid-lengths and ends to help restore softness and manageability. Start with a small amount to avoid product buildup.

If it still feels dry or is matting, get in touch and our team can help.

Can I cut, curl and straighten my Halo?

Yes. Your Halo can be cut, curled, straightened and styled like your own hair.

For cutting or layering, we recommend taking your Halo to a professional stylist rather than cutting it at home. When using hot tools, always apply a heat protectant first and keep your tools at or below 300°F. Lower is always safer, since your Halo doesn't receive the natural oils your own hair gets from your scalp.

Can I color or tone my Sitting Pretty Halo?

We only recommend toning your Halo one to two shades darker, never lighter and never bleach it.

Because each Halo is made from Remy human hair that has already undergone color processing, results can vary.

If you decide to tone your Halo, we strongly recommend taking it to a professional stylist rather than coloring it at home. Sitting Pretty cannot take responsibility for Halos that have been colored.

Can I wear my Halo in a ponytail, bun or updo?

Yes. Your Halo is designed to sit low and blends most easily with your hair down or in half-up styles, but you can still create ponytails, buns and soft updos with a few styling tricks to keep the wire concealed.

Watch: High pony with a Halo

How long will my Sitting Pretty Halo last?

With the right care, your Sitting Pretty Halo can last 6 months to a year, depending on how often you wear, wash and heat-style it. Gentle washing, mindful heat styling and proper storage will help keep your Halo looking and feeling its best for longer.

Will wearing a Halo damage my natural hair?

Sitting Pretty Halos don't use glue, tape or permanent bonds attached to your natural hair. Instead, your Halo sits around the crown of your head on a lightweight wire hidden underneath your own hair.

This makes it a gentle way to add length and volume without traditional bonded extension methods.

Watch: The complete Halo guide

How should I store my Halo when I am not wearing it?

Store your Halo somewhere cool and dry, laid flat or gently coiled in its pouch, and brush it out before you put it away. Avoid hanging it by the wire for long periods, as the weight can pull the hair out of shape over time.

CLIP-IN EXTENSIONS

What is the difference between a Halo and clip-in extensions?

A Halo sits on a single lightweight wire around the crown of your head and takes seconds to put in, with nothing attached to your natural hair. Clip-ins come as separate wefts that clip into sections of your hair, which lets you place volume and length more precisely and works well for updos and styles where a Halo wire would be harder to conceal.

Shop clip-ins

How do I apply my clip-ins?

Section your hair, clip each weft into place starting from the nape and working up, then blend and style as usual.

Watch: Clip-in extension guide

SWATCHES

My swatch looks different depending on the light. Which do I trust?

Natural daylight, out of direct sun, and away from warm or yellow indoor lighting. Lighting changes the read far more than most people expect, and it is the most common reason a shade comes back looking wrong.

Watch: How to find your match

What if none of my swatches are an exact match?

That happens more often than you would think, and it does not mean there is nothing here for you. Your Halo does not need to be an exact match to blend, because it sits underneath your own hair and your natural color falls over the top.

Send us a few photos in natural daylight and our Color Match team will tell you which shade is closest and whether it will run slightly light, warm or cool, so you know exactly what to expect.

SHIPPING

Do you offer free shipping, and what’s the minimum order amount (USD/AUD)?

Yes! We offer FREE standard shipping on orders over $225 USD/ $341 AUD.

How long does it take to process my order before it ships?

Orders are typically processed within 2–3 business days before shipping.

What are the delivery times for standard vs. express shipping?
  • Standard shipping: 5–7 business days (within the US or Australia)
  • Express shipping: 2–3 business days (within the US or Australia)
Do you ship from local warehouses?

Yes. Whenever possible, orders are shipped from our local warehouses to speed up delivery.

My order might ship internationally—how long will that take?

If your halo ships from an international warehouse, delivery usually takes 7–10 business days.

I need my order fast—how do I request priority handling?

At checkout, select express shipping, then email your order number to hello@sittingprettyhalohair.com. We’ll do our best to prioritize your order.

Returns & Exchange Policy

How do I make a return?

You can exchange your Sitting Pretty Halo within 30 days of receiving your order, as long as it’s in its original, unused condition with the “Do Not Remove” tag still attached. It must include all original packaging and accessories. You may open the box to check the colour match, but the halo cannot be worn.

To start an exchange, simply contact us with your order details. Please note that return postage is the customer’s responsibility (we recommend using tracked shipping and keeping proof of postage). Once we receive and inspect your halo, we’ll process your exchange if it meets all requirements.

Non-Returnable Opened Packaged Policy

For hygiene and product integrity reasons, Sitting Pretty Halos are non-returnable once worn or if the “Do Not Remove” tag has been removed. This means we cannot accept exchanges or returns if the halo has been:

  • Styled, cut, trimmed, washed, coloured, or toned
  • Worn or shows any signs of use
  • Had its “Do Not Remove” tag removed

You may open the box to check your colour match, but the halo cannot be worn and the “Do Not Remove” tag must remain attached to qualify for an exchange. This policy ensures that every halo we ship is 100% new, safe, and salon-quality.

For international orders, who pays for duties and fees?

Customs fees or import duties may apply on international orders, depending on your country’s regulations. These charges are set by local customs authorities and are the customer’s responsibility.

OTHER

Are you hiring?

We’re always looking for talented and passionate people. Please email us at hello@sittingpretty.com with your resume and area of interest.

Are there discounts available for Sitting Pretty products?

Yes! We offer discounts for new customers and exclusive offers through email and SMS. Be sure to subscribe so you don’t miss them. Please note: discount codes can only be used once, and only one code can be applied per order.

I'm an influencer/content creator interested in collaborating with Sitting Pretty. How can I get involved?

We love connecting with creators! While we don’t have a formal program at the moment, you can reach us anytime via DM on Instagram, TikTok, or by emailing hello@sittingprettyhalohair.com

Have a question or just want to talk?

We’d love to hear from you. Please expect all emails below to respond within 28-48 hours during business hours. Please expect a delayed response on weekends.