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100% Remy Hair
Afterpay, Klarna, Zip
90 Day Exchanges

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90 Day Exchanges

Once you place your order it will be processed by our warehouse within 1-3 working days, and you’ll be sent an email with your unique tracking link once your order has been shipped, so you can keep tabs on its whereabouts.

For our halo hair extensions we have an Exchange only policy. We don't accept refunds for halo hair extensions. You are able to exchange your halo hair extensions within 90 days of purchasing but only if it meets our exchange policy requirements.

This means that your halo hair extensions must not been tampered with in any way such as excessively worn or removed from its protective net. It must be in an unused condition and sent with all its original packaging and any additional accessories included. You can take your Sitting Pretty Halo Hair Extensions out of it’s plastic sleeve to check that the colour matches, however we can't accept an item for Exchange if it has been:

  • Wet / Washed
  • Cut or Trimmed
  • Styled in any way
  • Removed from the protective net
  • Coloured / Toned
  • Worn (you can check if the colour matches, but if it had been worn we cannot accept it due to hygiene health and safety regulations)

    Once we have received your halo for exchange, we will inspect it before an exchange can be issued.

    We reserve the right to deny any exchanges if the item is not in its original condition, it will then be sent back to you. We will however let you know by email if your item has been accepted for Exchange.

    We try to process exchanges as quickly as possible, however, depending on parcel delivery time frames, exchanges can take up to 4 weeks to process. BUT they are usually a lot quicker than that. If you need your halo exchanged quickly please let us know by contacting our Customer Care team. We'll aim to expedite the process as best we can. We only ask that you are quick to send it back to us and choose Express Post.

    The cost of sending an item is at the customer’s expense and is non-refundable. We recommend using a tracking system to help make sure your items don’t go missing, we cannot process Exchanges for items we have not received. It's best to ask for proof of postage or tracking at the time you post the item.

    If you have paid for express shipping, this cost is non-refundable.

    In many instances where you are returning an order for exchange and you have already paid for Customs duties and taxes when you received the order, you can contact your local customs agency to file an adjustment to receive a reimbursement. This process is unique for every country.

    Final Sale

    Any items purchased at a discounted rate are final sale. They are not able to be returned or cancelled. We will still honour any exchange requests and will replace any faulty items.

    For help with an exchange please contact us on hello@sittingprettyhalohair.com and we'll get back to you promptly with instructions.

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    How do I buy my hair with Klarna?

    It's really easy.

    If you already have an active Klarna account:

    1. You choose your Halo Hair Extension on our website as you normally would.

    2. Add your Halo to your shopping cart. If you need help choosing your colour you can use our free colour matching service!

    3. During checkout just select Klarna as your preferred payment option. You'll be redirected to Klarna.com or the app to confirm your order. That's it!

    If it's your first time using Klarna:

    1. Download the Klarna app or go to Klarna.com to set up your account - it's quick and easy!

    Add your halo extensions to your basket.

    2. Choose Klarna at checkout.

    3. You'll be redirected to the Klarna website or mobile app to confirm the order. And that's it!

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    How do I buy my Halo with Afterpay?

    It's really easy:

    1. You choose your Halo Hair Extension on our website as you normally would.
    2. Add your Halo to your cart.
    3. Select AfterPay as your preferred payment option during checkout.
    4. Approval happens there and then!

    If it's your first time using AfterPay, the first instalment will be automatically charged to the card you provide at checkout. And then again in fortnightly cycles after that.

    Our website will calculate your fortnightly payments just below the 'add to cart' button.

    When your order is confirmed, there's nothing left to do but wait for your Halo to arrive!

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    Buying Halo Hair Extensions With ZipPay

    Do you want to buy your Halo Hair Extensions with Zip (ZipPay)?

    NOTE: Currently only available to Australian customers.

    Thick, long, luscious hair just got easier. With ZipPay you can buy your halo hair extensions with 4 easy bi-weekly instalments. This way you can have dream hair now, and pay for it later.

    Zip now, pay later

    Zip is an Australian company founded in 2014, servicing over 14 international markets. They provide consumers with access to transparent, flexible and interest free credit.

    Here's what we'll cover on this page:

    Can I use ZipPay to buy halo hair extensions and pay it off over time?How do I buy halo extensions with ZipPay?Am I eligible to use ZipPay to buy my halo extensions?How do I set up a ZipPay account?Can I use ZipPay to buy my halo hair extensions and pay it off over time?

    Yes you can!

    You can use ZipPay to purchase your Sitting Pretty Halo Extensions, and then pay it off in 4 even, bi-weekly instalments, 100% interest free!

    No fees at all (providing you meet your repayments). The cost of using ZipPay is covered by the merchant - that's us!

    When you use Zip to buy your halo hair extensions you essentially pay the purchase off like a payment plan, but we will ship your item right away.

    How do I buy my Halo Hair Extensions with ZipPay?

    It's really easy.

    If you already have an active Zip account:

    Youchoose your Halo Hair Extensionon our website as you normally would.Add your selected Halo to your shopping cart. If you need help choosing your colour you can use our free colour matching service!In the checkout just selectZipas your preferred payment option. You'll be redirected to Zip.co to confirm your order. It's as easy as that!

    If it's your first time using Zip:

    Go to Zip.co to set up your account- it's quick and easy!Add your halo extensions to your basket.Choose ZipPay at checkout. You'll be redirected to the Zip.co website to confirm the order. Simple!

    Your first 1-in-4 payments will be automatically deducted by ZipPay when we ship your order.

    And the last 3 instalments will automatically be charged to the card you provide in fortnightly cycles after that.

    For your convenience, our website will calculate your fortnightly payments just below the 'add to cart' button. That way you're well aware of what the repayments will look like.

    And, when your order is confirmed, sit back and relax while we ship you your order.

    Am I eligible to pay with ZipPay?

    Most likely.

    To use ZipPay you need to:

    Be 18 years or over.Be an Australian citizen or resident.Have a verifiable PayPal or bank account in your own name.Have a good credit history.Have a verifiable email address and mobile number.Be careful, even though ZipPay is interest-free, a late payment will subject you to a fee (charged by Zip, not us).

    We offer Zip for all Halo Extensions to help you get your Halo now, and pay later.

    How can I set up a new Zip account?

    The process is quick and easy!

    When you make your purchase, just choose 'Zip' as your payment method.

    You'll be redirected to the Zip.co website where you can set up your account before confirming your order.

    And if you have any questions we're more than happy to help.

    Recommended reading:Frequently asked questionsShipping informationExchange guarantee

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