We ship for FREE to AUS, NZ, USD and CAN!
Once we’ve received your order, we’ll need 1 - 2 working days to process the details and dispatch them to you. After that, here's how long it will take:
SHIPPING TIME WITHIN AUSTRALIA
Regular shipping: 3-5 business days* from dispatch. Free.
Express shipping: 1-3 business days* (normally 2 days) depending on where you are. Only $12.95.
SHIPPING TIME & COSTS TO NEW ZEALAND
Regular shipping: 3-7 business days* from dispatch. Free.
Express shipping: 2-4 business days* from dispatch. Only $19.95 AUD.
SHIPPING TIME & COST TO USA & CAN
Regular shipping: 5-7 business days* from dispatch. Free.
DHL Express: 2-3 business days* from dispatch. Only $48.00 AUD.
SHIPPING TIME & COSTS TO ALL OTHER COUNTRIES
Regular shipping: 5-15 business days* from dispatch. Only $24.95 AUD per item.
DHL Express: 3-5 business days* from dispatch. Only $49.95 AUD.
International delivery to certain countries may take significantly longer than indicated due to customs delays, among other reasons.
*Please note: we ship all orders from Melbourne VIC Australia using Australia Post for local domestic orders and DHL for international orders. For this reason we have no control over the delivery dates and can't guarantee that your item will be delivered on or before any specific date. If you need your product urgently or before a specific date we strongly recommend that you order with Express Shipping. Contact us at firstname.lastname@example.org to ask us about delivery dates.
TRACKING YOUR ORDER
If everything goes smoothly and your payment has cleared, then your order should be fulfilled fairly quickly! We’ll e-mail you a confirmation when your order has been processed, and also when it has been dispatched for delivery. This way, you can be sure your halo is on it’s way, pronto!
To keep on top of your order, we’ll send to you a tracking number for reference. You can follow your Sitting Pretty Halo’s journey online if you like!
You should allow 1 - 4 days for your tracking information to show. Sometimes you’ll just receive the delivery, before there’s even any information online. Just in case there’s a problem with your delivery, we suggest you get in touch with the courier first (details below). Get in touch with us if the estimated delivery time has elapsed.
COURIER PHONE NUMBERS:
Australia Post (from Australia): 13 76 78
Australia Post (from New Zealand): +61 3 8847 9045
DHL: Find your local number here.
INTERNATIONAL TAXES & DUTIES
At Sitting Pretty, we ship international packages DDU (duties and taxes unpaid). This means that international customers may be inclined to pay inbound duties and taxes to local Customs authorities. Sometimes, the courier may pay these fees in advance, on your behalf, in order to clear customs faster. You may be required to pay these fees prior to being able to receive the delivery. The rate of these fees are applied by your country and we are unable to advise on how much they might be. This is normal for international purchases. Sitting Pretty does not collect from these incurred expenses.
WRONG ADDRESS DISCLAIMER
We want to make sure you receive our Sitting Pretty Halo, so make sure you enter the right shipping address and right contact name of the person who will be able to receive it. This is your responsibility.
If you make a mistake, or things change, write to us immediately at email@example.com and we may be able to modify your order. We can’t make any promises, as we process and ship our orders as fast as possible, but we’ll do our best for you!
DELIVERED BUT NOT RECEIVED
Things go wrong sometimes. We try to ensure successful deliveries by providing you with Tracking and with Delivery Confirmation. If your item has been marked as delivered to the address, but you have not received it, please contact the couriers at the numbers provided above. You should also just double check that the address you provided to us was correct.
We cannot be held responsible when packages marked as delivered to a certain address have not been received. To avoid this, we provide our customers Registered Post / Signature on Delivery as a postage option.
-- Thanks babes x